LUMOS
Terms of Service
Chapter 1 General Provisions
Article 1 (Purpose)
The purpose of these Terms and Conditions is to prescribe the rights, obligations, and responsibilities of the Company and its Members, as well as other necessary matters, regarding the use of "LUMOS" and all associated services provided by LUMOS Co., Ltd. (hereinafter referred to as the "Company").
Article 2 (Definitions)
① The terms used in these Terms and Conditions are defined as follows:
1. "Member" refers to a party that enters into a user agreement in accordance with these Terms and Conditions and uses the services provided by the Company.
2. "AI Service" refers to the artificial intelligence-based software that Members can use to manage funding budgets, expenditures, and other related activities when executing government-funded R&D projects. This service is developed, provided, and delivered by the Company through LUMOS.
3. "Advisory Service" refers to the professional consulting services provided by the Company through LUMOS to assist Members with the execution of government-funded R&D projects. Members receive professional guidance from an assigned specialist consultant. This guidance covers budget planning, proof-of-expenditure reviews, registration of expenditures in the government's electronic system, research log support, performance metric achievement support, patent application assistance, and financial audit prep.
4. "Service" collectively refers to the AI Service and the Advisory Service, representing all services provided by the Company to the Member.
5. "LUMOS" refers to all programs (including the web pages accessed to use the AI Service) used by Members to run the AI Service.
6. "Device" refers to any hardware used to access content, download and install software, or connect online. This includes laptops, desktops, mobile phones, smartphones, Personal Digital Assistants (PDAs), tablets, and other similar devices.
11. "Content" refers to materials or information in electronic format that the Company produces, processes, and provides to Members in connection with the Service. This includes codes, text, voice, audio, images, videos, diagrams, colors, and graphics, as well as combinations thereof.
8. "ID" refers to a combination of letters, numbers, or both, selected by the Member and approved by the Company during registration to identify the Member and facilitate service access.
9. "Password" refers to a combination of letters, numbers, or both, selected by the Member and registered with the Service to verify identity and protect the Member's rights and confidentiality.
10. "User Account" refers to an access account created by the Member under the name of their employee or executive to utilize the AI Service.
11. "Payment" refers to the transfer of funds by the Member to the Company to access paid services.
12. "Service Credit" refers to points awarded to a Member by the Company as compensation under Article 13 in the event of an AI Service disruption caused by the Company's liability. These points can be used to offset future service fees.
② Except as otherwise defined in Paragraph 1 of this Article, terms used herein shall be governed by applicable laws, regulations, and individual service policies. Any terms not defined therein shall be interpreted in accordance with standard industry practices.
Article 3 (Validity and Amendment of Terms)
① These Terms and Conditions shall become effective when LUMOS posts the contents of these Terms on its website or LUMOS screen, or notifies those who wish to use this service (hereinafter referred to as "Applicants") through other methods (such as text messages, email, messengers, or a consent window upon login), and the Applicants who agree to the contents register for the service and become members.
② When necessary, LUMOS may amend these Terms within the scope of not violating relevant laws and regulations. When amending, LUMOS will post the announcement, specifying the effective date and the reason for revision, along with the current Terms, in the manner described in Paragraph 1, from 7 days prior to the effective date until the day before the effective date. However, in the event of an amendment to important provisions regarding the rights or obligations of members, the announcement will be made 30 days prior to the effective date in the same manner and notified to members in accordance with Article 29.
③ When announcing or notifying the amended Terms in accordance with Paragraph 2, and LUMOS has clearly stated that a member shall be deemed to have accepted the amended Terms if they do not express their disapproval by the effective date, the member shall be deemed to have agreed to the amended Terms if they have not explicitly expressed their disapproval. Members who do not agree to the amended Terms may be restricted from using the services, and such members may discontinue services and terminate the service agreement.
Article 4 (Execution and Application of Use Agreement)
① The contract is entered into when the applicant for membership agrees to the terms and conditions of this Agreement, applies for service use, and the Company accepts said application.
② The Company may refuse to accept applications for use that fall under any of the following subparagraphs:
1. Where a name other than the applicant's real name is used, or the name or information of another person is used
2. Where the application form contains false information or fails to satisfy the requirements for application
3. Where the service is accessed through abnormal or circumventive methods from a country where the Company does not provide the service
4. Where the application is made for the purpose of engaging in acts prohibited by relevant laws and regulations, or violating public peace, order, or social morals
5. Where the applicant intends to use the service for commercial real-profit purposes
6. Where the applicant seeks to re-register after having lost membership eligibility due to a violation of the Terms of Service
7. Where the applicant is a minor
8. Where acceptance is deemed inappropriate due to other reasons equivalent to any of the aforementioned subparagraphs
③ The Company may defer acceptance of the application until the issue is resolved if there is insufficient capacity in the service-related equipment, or if there is a technical or operational difficulty.
Article 5 (Rules Other Than the Terms of Service)
① When necessary, LUMOS may establish individual terms applicable to specific services and announce them in accordance with Article 29. Agreement to these individual terms will involve a separate consent process when the member uses the specific service for the first time. In such cases, the terms of service for the individual service shall take precedence over these Terms.
② Any matters not specified in these Terms or individual terms, as well as the interpretation of these Terms, shall be governed by relevant laws and regulations or general commercial practices.
Article 6 (Protection of Personal Information)
LUMOS endeavors to protect the personal information of members and user accounts in accordance with relevant laws and regulations. The protection and use of personal information are governed by applicable laws and the privacy policy of LUMOS. However, the privacy policy of LUMOS does not apply to linked services other than the services directly provided by LUMOS.
Chapter 2: Obligations of the Parties to the Agreement
Article 7 (Obligations of the Company)
① LUMOS shall faithfully comply with its obligations under the relevant laws and these Terms and Conditions in good faith.
② To ensure continuous and stable service, in the event of equipment failure or data loss/damage during service improvement, LUMOS shall make every effort to repair or restore the service without delay, unless there are unavoidable reasons such as natural disasters, emergencies, or technical obstacles or defects that cannot be resolved with current technology.
Article 8 (Obligations of Members)
① Members shall not engage in any of the following acts:
1. Using false information or another person's information when applying for or modifying the services
2. Altering information posted by the Company or engaging in activities that disrupt the services
3. Unauthorized collecting, storing, posting, or distributing of other members' personal or account information
4. Replicating, decompiling, disassembling, copying, mimicking, or otherwise modifying the services through reverse engineering, decompilation, disassembly, or any other processing activities
9. Utilizing services in an improper manner, such as using automated access programs, to overload the Company's servers and disrupt its normal service operations
6. Granting access authority, such as renting or transferring accounts, to a third party other than the account holder
7. Infringing upon the intellectual property rights, including copyrights, of the Company and other third parties
8. Damaging the reputation or obstructing the business operations of the Company and other third parties
9. Engaging in or promoting gambling or other speculative activities; exchanging, posting, or linking obscenity or vulgarity; transmitting or distributing words, sounds, writings, pictures, photos, or videos that cause shame, aversion, or fear; and any other unwholesome use of the services
10. Repeatedly posting identical, similar, or meaningless posts for the purpose of spamming message boards
11. Utilizing the services for purposes other than their intended use, such as commercial, business, advertising, promotional, political, or electoral activities, without the prior consent of the Company
12. Unauthorized copying, distributing, encouraging, or commercially exploiting information acquired through the Company's services, or exploiting known or unknown bugs to use the services
13. Deceiving others for personal gain, or causing harm to others in connection with the use of the Company's services
14. Engaging in any of the following acts toward the assigned consultant when using the Company's consulting services:
A. Verbal abuse, insults, threats, sexual harassment, or other inappropriate language or behavior
B. Repeating the same or similar business requests 3 or more times within one business day with the intent to obstruct business operations rather than for actual business processing purposes
C. Continuously demanding responses faster than the established business processing deadlines
D. Requesting business or contacting consultants outside of LUMOS
E. Other behaviors that significantly hinder the consultant's normal business execution or work environment
15. Any other acts conducted through unlawful or unfair means and purposes
② Members must securely manage their access authority and access credentials regarding their registered accounts and user accounts on the website, and shall bear responsibility for account theft and service use resulting from the member's negligence.
③ Members must comply with these Terms and Conditions and instructions provided by the Company in connection with the services (including business expense request and processing standards notified by the Company through the Company website or LUMOS screens), and shall bear responsibility for all losses and damages arising from violation of or failure to perform under these Terms and Conditions and instructions.
Chapter 3: Service Use and Restrictions
Article 9 (Provision of Services)
① The Company shall make the Services available for immediate use once a Member who has completed the utilization contract pursuant to Article 4 pays the service fees. However, for certain services, the Company may commence the services starting from a designated date as deemed necessary by the Company.
② The Company shall post specific policies regarding service fees under Paragraph 1 on the Company's website or within the LUMOS interface.
③ When providing services to Members, the Company may offer other additional services in conjunction with the services specified in these Terms and Conditions.
④ The Company may categorize Member tiers and differentiate service usage by subdividing the frequency of use and the scope of services provided.
Article 10 (Use of Services)
① Services shall be provided as follows:
1. AI Services: Available 24 hours a day, year-round, unless there are exceptional operational or technical difficulties faced by the company.
2. Consulting Services: Available on business days from 09:00 to 18:00 (excluding the hours of 12:00 to 13:00).
② Notwithstanding Paragraph 1, LUMOS may temporarily suspend all or part of the services under any of the following circumstances. In such cases, LUMOS shall announce the reason and duration of the suspension in advance on the LUMOS home screen or service announcements. However, if advance notice is not feasible due to unavoidable circumstances, notification may be provided after the suspension.
1. When necessary for system operations, such as scheduled maintenance, server expansion and replacement, or network instability.
2. When normal service delivery is disrupted due to power outages, service facility failures, service traffic congestion, or facility maintenance/inspection by telecommunications service providers.
3. In the event of circumstances beyond the company’s control, such as war, hostilities, natural disasters, or equivalent national emergencies.
③ Members may access the LUMOS website to use the AI services.
④ Paid services are accessible only upon payment of the fees specified for the respective service.
⑤ Services downloaded and installed, or accessed via a network, are optimized for the specific characteristics of the user's device or network provider. LUMOS shall not be held liable if all or part of the content becomes inaccessible due to a change of user device or other related factors.
⑥ Services downloaded and installed, or accessed via a network, may run background processes. In such cases, additional charges may apply depending on the characteristics of the user's device or network provider, for which LUMOS shall not be held liable.
Article 11 (Scope of AI Service Provision)
The AI services provided by the Company are as follows:
1. Project Preparation Phase: Search for support programs and draft business proposals
2. Project Execution Phase: Automatic retrieval of API receipts, automatic generation of statutory forms, completion of expense category checklists, in-kind contribution schedule management, and multi-project expense management
3. Final Evaluation Phase: Management of project completion dates and agreement modification schedules
4. Financial Audit Preparation Phase: Provision of labor cost adjustment templates
5. Other services announced by the Company on its website or the LUMOS platform
Article 12 (Method of Providing AI Services)
① In order to enable members to use the services pursuant to Article 9, Paragraph 1, LUMOS shall perform the following tasks:
1. Creation of workspaces and setting of permissions
2. Setup of project structures and basic information
3. Generation of participating researcher status tables and labor cost schedules
4. Configuration of expense item structures and management environments
② Members acknowledge that the tasks in Paragraph 1 will be executed immediately on the date specified in Article 9, Paragraph 1, and that these services cannot be restored to their original state once LUMOS has commenced the tasks outlined in each item of Paragraph 1.
Section 13 (Guarantee and Compensation for AI Service Uptime)
① LUMOS aims to maintain a monthly uptime rate of 99.5% or higher for the AI service.
② If the monthly uptime rate falls below 99.5% due to reasons attributable to LUMOS, members may claim service credits in accordance with the standards outlined below. However, if a member claims service credits from LUMOS, they are deemed to have waived other legal remedies, including but not limited to damages.
1. 99.0% or higher to less than 99.5%: 10% of the monthly usage fee
2. 95.0% or higher to less than 99.0%: 20% of the monthly usage fee
3. Less than 95.0%: 30% of the monthly usage fee
③ Interruptions resulting from any of the following reasons will be excluded from the uptime calculation:
1. System maintenance announced in advance
2. Force majeure, including natural disasters
3. Inability to access the service due to the member's system environment or network issues
4. Other equivalent circumstances
④ Service credits issued to a member under Paragraph 2 will be automatically deducted from the following month's service fee. However, service credits cannot be refunded in cash or transferred to others, and they will expire upon the termination of the service agreement.
Article 14 (Scope of Advisory Services)
The advisory services provided by the Company are as follows:
1. Proposal Preparation Phase: Recommending optimal business funding programs aligned with the client's financial planning, and establishing budget plans.
2. Project Execution Phase: Reviewing supporting documentation collected via LUMOS, managing data entry into the project budget settlement system, coordinating with program officers and accounting firms, and managing communication with partner and contracted institutions.
3. Final Evaluation Phase: Consulting on the preparation of research notes and the achievement of performance indicators, and assisting with patent applications.
4. Financial Audit Preparation Phase: Responding to information requests during financial audits of the project budget.
5. Other services that the Company announces on its website or the LUMOS platform.
Article 15 (Method of Providing Advisory Services)
① When a member requests advisory services under Article 14 through LUMOS, the Company shall notify the member of the performance results of the advisory services through LUMOS within three (3) business days from the date of the request. In this regard, the Company may request the member to supplement materials if necessary, and the member shall faithfully comply with such requests.
② If it is difficult to perform the advisory services requested by a member within the period specified in Paragraph 1, the Company shall notify the member of the reasons for the delay along with a new scheduled performance date.
③ Suspensions of advisory services due to any of the following reasons shall be excluded from the calculation of the periods specified in Paragraphs 1 and 2:
1. Publicly announced scheduled maintenance
2. Force majeure events, such as natural disasters
3. Insufficient provision of materials by the member, or similar delays in response
4. Other comparable reasons
④ In the event that any of the sub-paragraphs of Article 8, Paragraph 1, Sub-paragraph 14 occur, the Company may sequentially take the following measures against the member. However, such measures by the Company shall not affect the Company's right to claim damages under these Terms and Conditions.
1. Request for correction of the relevant action
2. Change of the assigned consultant
3. Full or partial termination or rescission of the Service Agreement
Article 16 (Amendment and Suspension of Services)
① LUMOS may modify the services based on operational or technical needs to ensure smooth service delivery, and will announce such changes within the service prior to implementation. However, if urgent modifications are required, such as bug or error fixes and emergency updates, or if the change is not material, notification may be provided after the fact.
② LUMOS may suspend services if it becomes difficult to continue operations due to significant managerial circumstances, such as the cessation of business resulting from business transfer, division, or merger, expiration of content provision contracts, or a severe decline in service profitability. In such cases, the suspension date and reason will be announced on the LUMOS home screen, linked screens, the company website, or other service screens at least 30 days prior to the suspension date, and members will be notified in accordance with the methods outlined in Article 29, Paragraph 1 or 2.
Article 17 (Provision of Advertisements)
① LUMOS may place advertisements within the services in connection with their operation. In addition, LUMOS may send commercial advertising information via email, text messaging services (LMS/SMS), push notifications, and other similar methods only to members who have consented to receive such communications. Members may opt out of receiving these communications at any time, and LUMOS will cease sending advertising information upon receipt of such an opt-out request.
② Services provided by LUMOS may contain banners or links that connect to advertisements or services provided by third parties.
③ If a user is connected to advertisements or services provided by third parties as described in Paragraph 2, the services provided in those areas do not fall under LUMOS’s service domain. Consequently, LUMOS does not guarantee their reliability, security, or safety, nor does LUMOS assume liability for any damages incurred by members as a result.
Article 18 (Attribution of Copyrights, etc.)
① All copyrights and other intellectual property rights for content produced by LUMOS shall belong to LUMOS.
② Members shall not use information obtained through the services provided by LUMOS for commercial purposes by means of reproduction, transmission, editing, publication, performance, distribution, broadcasting, or creating derivative works, nor allow any third party to use such information, without the prior written consent of LUMOS.
③ If a member infringes upon the intellectual property rights of others, such as copyrights, and LUMOS faces claims or objections for damages from such third parties, the member must make every effort to indemnify and hold LUMOS harmless. If LUMOS is not indemnified, the member shall bear all damages incurred by LUMOS.
⑤ LUMOS may store, reproduce, modify, publicly transmit, display, distribute, and create derivative works of posts published by members within the service. This usage is permitted for display within the service, promotion of the service, system operations, improvements, and research aimed at developing new services.
⑤ LUMOS may delete, move, or refuse the registration of any post published or registered by a member within the service without prior notice, if LUMOS determines that the post falls under any of the prohibited activities specified in the subparagraphs of Article 8, Paragraph 1.
⑥ Any member whose legal interests are infringed upon by information posted on bulletin boards operated by LUMOS may request the deletion of the information or the publication of a rebuttal via email. In such cases, LUMOS will take necessary measures in accordance with relevant laws and regulations and notify the applicant accordingly.
⑦ This Article shall remain in effect while LUMOS operates the service and shall continue to apply even after the member withdraws from the service.
Article 19 (Ownership and Management of Data)
① Ownership of all data entered, generated, or stored by the member in the course of using the services (hereinafter referred to as "Member Data") shall reside with the member.
② LUMOS may utilize Member Data as statistical baseline data for the purposes of service provision, operations, security enhancement, and artificial intelligence (AI) model training.
③ Members may request the deletion of their data at any time. Upon termination of the service agreement, LUMOS shall discard the respective data after a 30-day retention period, unless a separate request is made by the member. However, if the member requests the return of their data, LUMOS shall provide the data in standard file formats (such as CSV or Excel) to the extent technically feasible.
Article 20 (Purchase, Period of Use, and Terms of Paid Services)
① Paid services purchased by a Member within the service may only be used on the specific device where the Member has downloaded or installed LUMOS. Members are strictly prohibited from allowing third parties to use such services through duplication, transmission, leasing, or any other means.
② The period of use for any paid content purchased by a Member shall be governed by the duration specified at the time of purchase. If no expiration period is otherwise specified, the period of use for paid content shall be one (1) year.
Article 21 (Restrictions on Service Use for Members)
① LUMOS may restrict the use of services if a member violates the obligations of these Terms and Conditions or disrupts the normal operation of the services.
② When LUMOS implements the restrictions on use set forth in Paragraph 1, it shall notify the member of the following matters:
1. The grounds for the restriction on use
2. The type and duration of the restriction on use
3. The procedure for filing an objection against the restriction on use
③ LUMOS may suspend the use of the service for the relevant account until the investigation of the grounds in the following subparagraphs is completed:
1. A legitimate report has been received stating that the account was hacked, misappropriated, or used for criminal activity
2. Other equivalent reasons where temporary measures on service use are necessary
Article 22 (Appeals Procedure Against Restrictions on Service Use)
① If a Member objects to the restriction measures imposed by LUMOS, the Member must submit a written appeal stating the grounds for the objection via mail, email, or other equivalent methods within 14 days of receiving notice of the restriction.
② LUMOS will respond to the appeal within 14 days of receipt via mail, email, or other equivalent methods. However, if a response cannot be provided within this period, LUMOS will notify the Member of the reason for the delay and the expected processing schedule.
③ If LUMOS finds the grounds of the appeal to be reasonable, the company will take immediate corrective action.
Chapter 4: Cancellation of Subscription, Refund of Overpayments, and Termination of Use Agreement
Article 23 (Payment)
① A service contract for paid services is established and the purchase amount is processed according to these Terms and Conditions and the posted purchase terms when a member clicks buttons such as "Buy," "Pay," or "Confirm (Payment)" for services within LUMOS. In principle, the billing and payment of charges shall comply with the policies and methods determined by the payment method selected by the member.
② If the purchase price for paid services is paid in a foreign currency, the actual billed amount may differ from the price displayed on the service due to exchange rates, transaction fees, and other related charges.
③ If a member does not pay the purchase price within a specified period after placing an order for paid services, the Company may cancel the order without the member's consent.
Article 24 (Cancellation of Subscription, etc.)
① Members who have entered into a contract with LUMOS for the purchase of paid services may cancel their subscription within 7 days from the later of the purchase agreement date or the service availability date.
② For services where the right of cancellation is restricted under relevant laws such as the Act on Consumer Protection in Electronic Commerce, etc., the right to cancel subscription will be limited. However, if relevant laws require LUMOS to take measures to restrict the right of cancellation, LUMOS shall implement such measures.
③ Notwithstanding paragraphs (1) and (2), if the contents of the purchased service differ from what was indicated or advertised, or if the contract was performed differently from its terms, members may cancel their subscription within 3 months from the date the service became available, or within 30 days from the date they became aware or should have become aware of such fact.
④ If a member cancels their subscription, LUMOS will verify the purchase details through the payment method provider. Additionally, to verify the member's legitimate grounds for cancellation, LUMOS may contact the member using the information provided and request additional supporting evidence. LUMOS may suspend the transaction until verification is complete, or cancel the transaction if verification is not possible.
Article 25 (Refund of Overpayments)
① In the event of an overpayment, LUMOS shall refund the overpaid amount to the member. However, if the overpayment occurred due to the member's negligence without any intentional act or negligence on the part of LUMOS, the actual costs incurred for the refund shall be borne by the member within a reasonable range.
② LUMOS may cancel the payment or process a refund through the payment method selected by the member.
③ To process the refund of overpayments, LUMOS may contact the member using the information provided by the member and may request the provision of necessary information.
Article 26 (Termination of Contract, etc.)
① Members may terminate the user agreement at any time by withdrawing their membership if they no longer wish to use the service.
② In the case of Paragraph 1, if a Member has paid the service fee for a period exceeding one month and terminates the user agreement early before that period expires, the service will still be provided until the month of the termination request, and no refund will be issued for that month. Only the fee for the remaining contract period from the month following the termination request will be refunded on a pro-rata monthly basis. However, if a Member has paid the service fee for a period of 12 months or more and terminates the user agreement early within 3 months for reasons not involving intentional misconduct or gross negligence by LUMOS, the company may deduct an amount equivalent to 3 months of the monthly fee as initial service setup costs and refund only the remaining service fee.
③ Notwithstanding Paragraphs 1 and 2, if a Member is disqualified from a government project or if the project is suspended, LUMOS shall refund the pre-paid service fees for the period after the day following the date on which the Member notifies the company of such disqualification or suspension. However, the proviso of Paragraph 2 shall remain in effect.
④ Upon membership withdrawal, all service usage information held by the Member within the service will be permanently deleted and cannot be recovered, unless otherwise specified in the Privacy Policy.
⑤ LUMOS may suspend service usage or terminate the user agreement if there are material grounds that make maintaining this agreement impossible, such as a Member engaging in activities prohibited by these Terms and Conditions or violating applicable laws.
Chapter 5: Liability, Indemnification, and Miscellaneous Provisions
Article 27 (Damages)
① If LUMOS or a member causes damage to the other party by violating these Terms and Conditions, the violating party shall be liable to compensate for such damage. However, this shall not apply if there is no intent or negligence.
② If a member utilizes the service to settle national R&D project expenses and all or part of those expenses are not approved, LUMOS shall be liable for damages to the member only if LUMOS, through intent or gross negligence, incorrectly registered the expense details in the project expense or budget settlement system. In such cases, LUMOS's liability shall be limited to the amount of the service fee paid by the member to LUMOS. LUMOS may fulfill this liability for damages by paying insurance claims through professional indemnity insurance.
Section 28 (Limitation of Liability)
① LUMOS shall not be held liable for any failure to provide the Services due to natural disasters, acts of God, or equivalent force majeure events.
② LUMOS does not guarantee or warrant any of the following to the Member:
1. The accuracy, completeness, or legality of the supporting documents submitted for business expense execution.
2. The actual existence or authenticity of the underlying transactions related to the supporting documents.
3. Legal, tax, or accounting assessments.
4. The final interpretation and decisions of administrative bodies or project managing organizations.
③ LUMOS shall not be held liable in the event that the Member's business expenses are disallowed due to any of the following reasons:
1. Errors in the supporting documents provided by the Member, including but not limited to, providing false, inaccurate, or omitted information.
2. Failure of the Member to notify LUMOS of amendments to the business plan or agreement, or to share related details.
3. Failure of the Member to comply with a request for supplementation issued by LUMOS pursuant to Article 15, Paragraph 1.
4. Failure of the Member to comply with standard procedures and requests for business expense processing.
④ LUMOS shall not be held liable for any damages incurred by the Member due to the following reasons, except in cases of willful misconduct or gross negligence by LUMOS:
1. Inability to use the Service due to repair, replacement, regular inspection, or construction of service facilities, or other similar reasons.
2. Disruption in Service usage caused by the Member's willful intent or negligence.
3. Transactions or disputes arising between Members or between a Member and a third party mediated through the Service.
4. Usage of Services that are provided free of charge.
5. Failure of the Member to realize expected benefits through the use of the Service.
21. Leakage of Member information resulting from the Member's failure to manage account credentials, device passwords, etc.
22. Inability to use all or part of the functions of the content due to device replacement, change of device number, operating system (OS) version updates, global roaming, or change of telecommunications carrier.
23. Deletion of content or account information provided by LUMOS by the Member.
24. Unauthorized access to the server by a third party, illegal use of the server, or abnormal access interference utilizing software programs.
25. Other reasons equivalent to the foregoing where LUMOS is not at fault.
⑤ The Member shall bear full responsibility for the credibility, accuracy, and truthfulness of any information, data, or facts posted by them on the platform. LUMOS shall not be liable for any damages incurred by other Members or third parties due to inaccurate or false content posted by a Member.
⑥ LUMOS shall not be held liable for any damages incurred by the Member or any third party due to the Member's willful misconduct or negligence in connection with the use of LUMOS or the Services.
⑦ LUMOS shall assume no liability for any damages arising from the Member leaking or providing their own personal information to others.
⑧ LUMOS shall not be held liable for any damages arising from the Member's failure to obtain expected results from using the Service, or from the use of materials or data obtained through the Service, except in cases of willful misconduct or negligence by LUMOS.
⑨ Services provided by LUMOS to Members free of charge (including beta services, trial services, and free trials) may be provided for the purpose of testing stability prior to the official service launch. Accordingly, such services may be modified or suspended at any time, and LUMOS shall not be held liable for damages incurred by the Member, such as data loss or inability to use the service, unless caused by the willful misconduct or gross negligence of LUMOS.
Article 29 (Notification to Members)
① When notifying members, the Company may do so via the member's email address, electronic memo, in-app messages within LUMOS, push notifications, or text messages (SMS/MMS).
② For notices to all members, the Company may substitute the individual notification described in Paragraph 1 by posting the notice on the LUMOS platform or the Company website for at least seven days, or by displaying a pop-up screen.
Article 30 (Jurisdiction and Governing Law)
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Korea. In the event of any dispute arising between LUMOS and the Member that results in litigation, the court having jurisdiction over the location of LUMOS's headquarters shall have exclusive jurisdiction as the court of first instance.
Article 31 (Member Grievance Handling and Dispute Resolution)
① In consideration of member convenience, LUMOS provides guidance on how to submit opinions or complaints within the service or on connected screens.
② If an opinion or complaint raised by a member is objectively recognized as justified, LUMOS will process it promptly within a reasonable timeframe. However, if processing requires an extended period, LUMOS will notify members of the reasons for the delay and the processing schedule via service announcements or in accordance with Article 29.
Addendum
These Terms and Conditions shall take effect on March 19, 2026.
View previous Terms and Conditions